Sunday, May 15, 2011

Consumer Complaint: Best Buy's Lies

A few months ago I bought a new notebook.  I knew what I wanted, played with a few models to be sure, and efficiently and independently made my decision.

Then Best Buy's standard practice went into operation. The young man who was assigned to get my computer from storage told me he'd see if there were any left (of the notebook that had been nationally advertised). He was sure there weren't and urged me to buy a pricier model.

I asked that he check for my model. It was in.

Then he tried to sell me a Word package.  I told him a use OpenOffice--shareware.  He shook his head in warning but saw I wasn't budging and so launched into the protection plan offer.  You know how wise guys sell "insurance" to candy store owners and butcher shops. That's what it felt like. He kept insisting my computer would  not be safe unless I spent another hundred dollars on a Best Buy maintenance plan.

I've been using computers since 1985. Maybe around 1987 I had to get my harddrive checked out but other than that, nothing. I declined, but what was insulting (yes, I know I'm taking this personally) was his comment to the sales girl about me, how I was a lost cause. She ignored him.  Buying my little $300 and change Toshiba was one long lying sales pitch from Best Buy.

Now I have a new cell phone I have to return to Best Buy. The clerk lied to me. I know lied is a strong word, but I am quoting the phone carrier. We just got off the line.  I've been using this make phones and plans since the get-go.  Best Buy has stepped up its bid to fill in its financial holes by way of pressure and misrepresentation or mistakes of ignorance; I'm especially annoyed.

Big picture is I am thankful I can currently swing purchases--a new notebook a few months ago--a new phone (my old died). I'm thankful for the convenience and opportunity.  My very first cell phone about seven years ago paid for itself in less than four hours through some freelance work.

So that's that. A rant. A nonpoetic segue.  And now I see it is an opportunity for me to recalibrate my emotions so I remember what I want out of life--it's not anger. Onward and with less emotion.

1 comment:

  1. In fairness, when I returned the phone the clerk (not the clerk who sold me on the phone) told me she'd never had misinformed. It could be a case of ignorance rather than lies from the clerk who sold me the phone. And BestBuy graciously refunded my money.